Do you deliver Australia-wide?
Yes. We deliver to addresses anywhere in Australia, and every parcel is tracked. We don't currently offer international delivery.
How much is shipping?
Standard shipping is free on orders of A$144 or more (after discounts). Under A$144, standard delivery is A$12.95 for parcels up to 4.95 kg, Priority is A$14.95 and Express is A$15.95. Heavier and bulky items cost more. Checkout shows your exact price. See our shipping policy.
How long does delivery take?
Standard takes about 4–8 business days, Priority about 2–4 and Express about 1–3, after dispatch. For standard domestic deliveries, orders need to be received by 11am. Rural areas, WA and the NT can take longer.
Is my order sent discreetly?
Yes. Standard and Express orders are packed in plain, unmarked boxes.
Do you have multi-buy discounts?
Yes. Buy any 2 items and save 5% on your order, or buy 3 or more and save 10%. The discount is applied automatically at checkout. No code is needed.
Do you offer cheaper alternatives to big brands?
On some branded medicines, the product page shows a lower-priced option with the same active ingredient, so you can compare and choose.
Why do some medicines ask me health questions?
Some medicines can only be supplied after you answer a few health questions before you buy. Always read the label and follow the directions for use.
Can I return an item?
You can request a return within 30 days of receiving your item, if it's unused, with tags, in its original packaging and with proof of purchase. Some items can't be returned, such as personal care products, sale items and gift cards. If an item is faulty, damaged or wrong, contact us. Email admin@ozchemist.com to start a return, and see our refund policy.
What if my order arrives damaged or wrong?
Contact us as soon as possible with your order number, and we'll sort it out.
How can I pay?
We accept Visa, Mastercard, American Express, Diners Club, Discover, JCB, Apple Pay and Google Pay.
How do I contact you?
Call 07 3040 1241 (Monday to Friday, 10am to 4pm AEST), email admin@ozchemist.com or use our contact page.
