Shipping policy

AUSTRALIA DELIVERY

Public Holiday Notice: As we will be closed on public holidays, orders placed using same-day shipping will be prioritised to the next business day and all other orders will have a slightly longer dispatch time to account for the warehouse closure. 

Dispatch Cut-Off Time: For standard domestic deliveries, orders need to be received by 11 am.

We will do our very best to see you get your order delivered as quickly as possible. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your consignment.

All consignments are tracked. 

We know getting your order quickly is important! Since we use a variety of trusted delivery partners, we can't provide exact delivery dates and times. However, we can give you an idea of how long it should take based on the shipping method you choose at checkout:

  • Regular Post: This option takes an estimated 5 business days after your order is shipped.
  • Priority: This option takes an estimated 3 business days after your order is shipped.
    • Express Post: This is our fastest option for priority delivery, with an estimated timeframe of 2 business days after your order is shipped.

     Fees per delivery method

    The cost of delivery (including postage and handling) depends on what you order. We factor in the size, weight, and where it's going to get you the most accurate price. This means the fees for Regular and Express Post will change based on your cart.

    We have an estimated delivery cost for goods that are non-bulky and under 5kgs 

    Regular Post  $12.95
    Express Post $15.95
    *Prices based on non-bulky and under 5kgs

    Tip: As you add or remove items, keep an eye on the estimated delivery cost at checkout!

    *Does not account for public holidays. Orders placed on public holidays that have selected Express Post will be prioritised on the next business day. Some rural areas and WA/NT addresses can take longer for delivery so we recommend adding additional days to your delivery expectations. 

    Disclaimer: we reserve the right to charge freight costs for orders that incur a higher-than-average delivery fee. If you would like to check your delivery with us, please contact us and we'd be happy to check!

    Delivery

    For Regular and Express Post orders, your items will be packaged in plain, unmarked boxes for privacy and security.

     If a parcel is returned to us because of non collection or an incorrect delivery address and a new delivery address is requested, you will be required to cover any additional shipping costs to resend the parcel.

    INTERNATIONAL DELIVERY

    We do not provide international delivery at this time.